Do I have to bring anything to the first appointment?
No,just yourself. If you have any relevant scans/xrays/letters/reports together with a list of prescribed medicine which would be useful for the chiropractor to see then bring those along too.
Do I need to undress or wear anything in particular?
No you do not need to undress but if you can wear loose comfortable clothing that is helpful.
Does the treatment hurt?
The treatment does not hurt although there may be some discomfort at the time which may also last for a few days afterwards.
How many treatments will I need?
There are not a fixed number of treatments for everyone. Every patient is different and the chiropractor will advise you on your first visit approximately how many sessions you might need.
Do I get a treatment at my first appointment?
Yes at your first appointment you will receive a consultation, examination and then your first treatment.
Is it worth bringing scans or xrays if I have them?
It is always worth bringing any scans, x-rays or reports that you have had done in relation to the complaint you are booking the appointment for.
Do I have to fill in registration forms?
Yes you do. You will receive an online form automatically once the appointment has been made which you can fill in and send back to us before you come or alternatively you can fill in the forms when you come for your first appointment.
How do I make my first appointment?
You can ring the clinic on 020 8771 2070 and speak to a receptionist between 8.30 and 6.30. They will be happy to find a convenient appointment time for you. Alternatively you can email the clinic with your availability times and a contact telephone number and a receptionist will try and find a suitable appointment time for you. You can also leave a message on our answering service out of hours or send a message via this website.
What is the charge for the first appointment?
The charge for the first appointment is £55 and £40 for follow on appointments.
How long will the appointment take?
The first appointment will take 40mins.
Do you open at the weekend?
Yes we open on Saturday mornings from 8.40 until 1pm
Is there somewhere to park?
Yes you can park outside on both sides of South Norwood Hill avoiding the bus stop area. If the road is fully parked, carry on up the hill past the clinic and you can find parking in Ross Road which is the first road on the left.
How do I get there using public transport?
The nearest rail station is Norwood Junction which has regular services between London Victoria or London Bridge and East or West Croydon) From Norwood Junction it is less than 1km to the clinic and takes about 15mins to walk or is 4 stops on the 196 bus route from Grosvenor Road Stop E just outside the station.
The clinic is situated at the Howden Road Bus Stop or Bus Stop NA and is served by both the 196 (which travels from Norwood Junction to Elephant & Castle) and the 468 (which travels from South Croydon to Elephant & Castle).
I have Insurance cover. Can I use it at your clinic?
Our chiropractors are covered by many of the major Insurance companies but it is always advisable to ring in advance and speak to a receptionist if you are thinking of using Insurance to check that your particular company is covered. Once we have confirmed that it is covered it is then a good idea to check with your Insurance company to make sure you are covered for ‘Chiropractic’ treatment and if so, whether there is an excess on your policy for which you would be responsible for paying yourself. Some Insurance companies such as Bupa or AXA also only pay a standard amount for each appointment which means that there can also be a shortfall on the amount paid back to us which would also have to be covered by the patient.
Do I pay before my appointment?
No, you can pay after the appointment.
Can I pay by debit/credit card?
Yes we accept all major debit/credit cards other than American Express . We also are happy to accept cash payments.
Can I bring someone with me?
Yes if you feel more comfortable bringing a relative or friend with you of course you are very welcome to do so.
Is the clinic easily accessible for disabled patients?
The clinic is accessed by 16 steps up to the front door with handrails. Please ring in advance should you need help with these and we can arrange to meet you at the bottom of the steps and offer assistance.